Warranty Information & Terms

Limited Lifetime Warranty Information

Greene Manufacturing, Inc. warrants to the original purchaser each product manufactured by Greene Mfg., Inc. against factory defect in materials and workmanship for the lifetime of the product from the date of purchase.

If your product should fail to operate properly for the intended and specific use during the warranty period, please notify GMI at the listed address or call our main office at (800) 396-4642.

If your product is found to have been consumer damaged or abused, it is not covered by the warranty and you will be advised in advance of the repair costs.

Greene Mfg., Inc’s sole and exclusive liability for defects in material and workmanship shall be limited to repair or replacement by GMI upon our examination and sole discretion. Greene Mfg., Inc. shall in no event be liable for incident, consequential, contingent, or any other damages. This warranty shall not apply to any product that has been subject to abuse, misuse, negligence, accident, damage in shipment, or mis-application. This warranty does not obligate GMI to bear the cost of transportation or labor charges in connection with the repair or replacement of defective parts.

This warranty is invalid if the damage or defect is caused by an act of God, unauthorized alteration/repair, or vandalism.

This warranty is made in lieu of any other expressed warranty, and except for the foregoing warranty, which is exclusive, there is no other expressed warranty being made. Greene Mfg., Inc. reserves all rights to the warranty. The right is reserved to incorporate subsequent design or parts changes after publication and without reissue of descriptive literature or catalogs.

Terms & Conditions

Terms:
Greene Manufacturing, Inc, reserves the right to change without notice, specification, and size requirements to facilitate manufacturing processes.

Quotations:
All prices quoted are subject to receipt and acceptance of a valid, authorized purchase order 30 days from the date quoted unless noted otherwise.

Shipping Policy:
Terms are F.O.B factory, Greene Manufacturing, Inc.’s responsibility to the merchandise ends when the transportation company issues its receipt to us. Freight Claims must be made against the carrier by the consignee, GMI does not file freight claims.

Standard Shipping:
LTL carrier is drop ship to dock delivery only.

Additional shipping requirements:
Any additional requirements for shipping such as liftgate, inside delivery, residential/limited access delivery, construction site delivery, or delivery appointment/notification needs will be quoted as requested by the customer. No special shipping considerations will be assumed by either party without clear documentation at time of placing order.

All merchandise is packed in compliance with carrier requirements. Examine all shipments carefully BEFORE ACCEPTANCE. If there is any indication of damage or shortage, request the delivering carrier to make a notation to this effect on the freight bill BEFORE signing it. Should damage be discovered after delivery, retain all packaging materials and request immediate inspection by the delivering carrier. Contact GMI with details of damage and claim will be filed for replacement. Valid claims for concealed damage must be reported within 10 DAYS FROM RECEIPT OF SHIPMENT. Once the delivering carrier has a clear receipt for a shipment, they are no longer responsible for any shortages or damages.

Returns & Cancellations:
All returns must be authorized by GMI prior to shipment and accompanied by a GMI issued returned good authorized number. All authorized returns must be shipped freight PREPAID via UPS or motor carrier. GMI will accept no C.O.D returns. Provide documents stating the contents, reasons for return and return authorization number. All items to be returned must be packed in original packaging and in compliance with motor carrier specifications. There are no cancellations or returns on custom or special orders items. All cancellations and returned items much be received within 30 days and are subject to a 25% restocking charge.